I fought the plumber... Days 2 - 14

Part 1
Part 2
Part 3
Part 4
Part 5


Day 2 - December 15

I called the manufacturer and verified that the warranty was still in effect.  I then gave Wendi the job calling the plumber back to figure out what to do about the warranty.  She called three times and got the following excuses:  "You'll have to talk to the plumbing manager and he's not here.",  "He's in a meeting", and upon reaching him, "I don't have the paperwork I'll call you back."

While Wendi was working on this I did a little research of my own.  It turns out the the thermocouple is a $12 part.  The gas combo valve is about $80.  So, quick back of the envelope calculation - 12 dollar part + 30 minutes labor costs $260.  How does that sound???

Day 3 - December 16

With no response from the plumbing manager we decided to cancel the check.

Through a friend of my dads we were able to buy a new water heater for under $300 - Thanks Todd! 

With my dads help we install the new water heater in about an hour. - Thanks Dad! 

Day 14 - December 27

We receive a new invoice from the plumber with a returned check fee added.  No mention of the warranty.  The manager still hasn't returned our calls.


Part 1
Part 2
Part 3
Part 4
Part 5